Customers Are The Life-blood of Business! Bernard Smalls

What is Ideal Customer Service™?

For years we have said; Cash flow is the lifeblood of a business! That's old school!

In the new school of today's economic crisis I say; "CUSTOMERS are the lifeblood of a business." If you don't believe it just ask; GM. When a competitor like Toyota makes a better mouse-trap and offers better customer service. You are in trouble. I have yet to hear anyone address the real issue in the automotive industry which is a lack of customer focus. To succeed today we must become CUSTOMER CENTRIC from conception to production of our product! Delivery is where the soft-skills come in. Delivery is where the rubber meets the road. I call it Ideal Customer Service.

Ideal Customer Service™ is service that makes customers so
excited about your service that they brag to others about
how you treat them!
Ideal Customer Service™ means creating moments of magic!

Disney Corporation’s service standards are among the
highest in the world. Disney Resorts use the acronym –
“DREAM”; Disney Resort Experiences Are Magic!

Your success in life will be in direct proportion to what you
do after you do what is expected of you!

Some Customer Service Facts:


More than half of all businesses in the U.S. are service
related, and those who perform best will dominate the
market in the coming years.


Competition is fierce within every industry. Business
survival depends on obtaining the competitive
advantage in your niche of the marketplace.


Men, women and children are no longer subject to the
whims of product manufacturers. Companies today
must provide quality products at a reasonable price just
to stay in business. To thrive, companies must treat
customers well.


Few organizations, if any, can thrive today without
repeat business. That means that any organization that
wants to survive must not only attract new customers,
but must also keep existing one’s excited.



“Fulfilled, happy customers are the lifeblood of a business.” - Ritz Carlton -

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O. Bernard Small Companies “Self Improvement through simple BS – Belief Systems”

"Bernard is an excellent speaker with great content that will inspire any audience. Bernard is a real winner."
- Dr. Ken Blanchard -Co-author of "The One Minute Manager



O. Bernard Smalls is a member of the professional Speaker’s Bureau International, an author, a motivational-speaker and a corporate coach with a focus on self-improvement, customer service, leadership and sales training. His motto is to deliver self-improvement products and services that are simply BS! belief systems.
He presently resides in Phoenix, Arizona.

CONTACT INFO:

Email: gunghoguru@hotmail.com
Phone: 602 791 9710
www.obernardsmallscompanies.com